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    Our Response to COVID-19

    In an effort to help stem the spread of COVID-19, National Vision has temporarily closed its retail locations to the public. We continue to closely monitor the situation and intend to begin selectively reopening our stores in the coming weeks with enhanced safety protocols and a focus on serving the most urgent eye care needs of patients and customers. As always, the safety of our team members, patients and customers is a priority.

     

    A Message from Our CEO Reade Fahs:

    “As individuals, companies, and as a country, we are balancing trying to stay physically safe and healthy while also trying to ensure our ongoing financial well-being. As the road to recovery across the country remains uncertain, we are taking actions so that our patients and customers can continue to depend on us for low cost eye health care, eyeglasses and contact lenses long into the future. Now more than ever, it is important for organizations and individuals to act responsibly, whether it be in how we now socially interact, in how we structure our offerings to our customers, or in how we work together to ensure the enduring nature of our employers. We are so looking forward to returning to the service of our optical patients and customers in a safe and responsible way.”

     

    Continuing to Help Those with Vision Care Needs

    For anyone with vision impairment, eye care and eyewear needs are critical for day-to-day activities. While routine exams can be delayed during this time, we also recognize that there are some eye care needs that cannot – and should not – be delayed.

    Although our retail stores are not open to the public, we do have Associates in most stores available via telephone from 9 a.m. to 5 p.m. to help patients and customers with urgent and emergency eye care needs.

    Please visit our brand websites at www.americasbest.com and www.eyeglassworld.com to learn more about how we continue to serve urgent eye care needs during this time.

     

    What is Considered an Urgent or Emergency Eye Health Need?

    National Vision’s network of optometrists is available to help patients and customers with urgent and emergency eye health needs. Not sure what that means?

    Examples could include:

    • Recent, severe loss of vision
    • Double vision
    • Eye pain or discomfort
    • Redness
    • Discharge
    • Recent onset of flashes or floaters
    • Trauma
    • Foreign body

    During this time of decreased access for so many, National Vision’s network of optometrists is dedicated to keeping people informed on important eye health tips and information.

    Follow our social channels for helpful articles like this one on wearing contact lenses during COVID-19.  

     

    Caring for Our Communities

    Giving back is core to who we are at National Vision. Especially in the midst of a pandemic where so many in need, we are committed to doing what we can to care for our team members and our communities.

    We are proud to have donated 40,000 masks (9,000 N95 masks and 31,000 surgical masks) to the Georgia Emergency Management and Homeland Security Agency (GEMA) to help healthcare workers on the front lines combatting the COVID-19 pandemic. Read more about the donation here.

    We have also established the National Vision Crisis Relief Fund to help Associates and their families that may be experiencing hardship or be in need of financial assistance.

     

    Health and Safety is Important to Us

    The health and safety of everyone working in and visiting our stores is a priority for us. We are following CDC guidelines so that all of our environments are as clean as possible. We have cleaning supplies and hand sanitizers available in all our locations and require all Associates and Optometrists adhere to CDC’s guidelines for handwashing, surface disinfection and social distancing.

    We continue to monitor the situation and look forward to being able to safely re-open our stores soon.

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