Stores now open to safely serve our customers

All of our retail brands – America’s Best Contacts & Eyeglasses, Eyeglass World, Vision Centers inside select Walmart stores, Vista Opticals inside select Fred Meyer stores and on select military bases – are now open to the public with enhanced safety and cleaning protocols.

What to Know Before You Arrive

• Designated associates will take everyone’s temperature with a non-contact thermometer before entering the store.
• All visitors age 7 and older are required to wear a facial covering/mask. Retail customers with existing medical conditions that prohibit facial coverings will be accommodated in accordance with the law.
• Please limit additional personal items brought into the store (travel mugs, other bags excluding purses). Only the person requiring eye care services should enter the store (with exception of minors and caretakers).

 In-Store Patient Health & Safety

• Hand sanitizer is available in all of our stores.
• Practice social distancing whenever possible by maintaining a distance of 6 feet from others.
• Customers will receive a container to hold frames while browsing and we’ll provide a “discard” bin for frames not selected.

Frequently Asked Questions

 Are your stores open or closed?

• All of our stores are open! We are re-opening our retail locations to the public with enhanced safety protocols and a focus on meeting the eye health needs of patients and customers.

 What are you doing to help prevent exposure to COVID-19?

• The safety of our associates, network of optometrists, customers and patients is a priority. As we re-open our stores to the public, we are implementing enhanced health and safety policies and procedures that align with recommendations of the Centers for Disease Control and Prevention, as well as federal, state and local government guidance on social distancing, cleaning procedures, use of personal protective equipment and other safety measures. We have also implemented expanded health and safety training and procedures for all stores and optometrists practicing in our retail locations.

 Do I need an appointment to visit the store?

• An appointment is strongly encouraged, and we are asking patients to schedule their visit ahead of time with the store so we can limit the number of people in a location to comply with social distancing guidelines. Please call your local store to schedule your visit.

 How do I prepare to visit one of your stores?

• Scheduling must be done over the phone and we ask that you complete the paperwork in advance online.
• We ask that patients wear facial coverings, not bring any companions unless necessary, temperatures will be screened when coming into the store.
• No follow-up appointments are being taken at the current time.
• Customers shopping for glasses will discard all rejected glasses for cleaning before they are re-stocked.

I had an eye exam scheduled before your stores closed. How do I reschedule?

• We will call or email you to reschedule your appointment.

Are your hours of operations staying the same?

We are operating under reduced hours of operations in most locations. Click here for information about our family of brands and their hours of operation.